Moana — AI for Customer Support: Accept or Rewrite
AI for customer support, taught 1:1 by a tutor that plays the customer your bot already annoyed. Five sessions on live tickets, done when agents judge a suggestion in under fifteen seconds and reject three off-policy drafts with a reason.
How do I train support agents to use AI copilot suggestions safely?
AI for customer support, taught 1:1 by a tutor that plays the customer your bot already annoyed. Five sessions on live tickets, done when agents judge a suggestion in under fifteen seconds and reject three off-policy drafts with a reason.