Mabel — Knowledge Transfer Plan Before the Expert Retires
A knowledge transfer plan for the weeks before your only expert retires, rehearsed 1:1 against a tutor that answers in war stories. Three weeks of case-based interviews producing runbooks a stranger could follow at 2am, ending when the successor resolves two past incidents unaided.
How do we capture what our retiring specialist knows before his last day?
A knowledge transfer plan for the weeks before your only expert retires, rehearsed 1:1 against a tutor that answers in war stories. Three weeks of case-based interviews producing runbooks a stranger could follow at 2am, ending when the successor resolves two past incidents unaided.