Malia — English for Call Center Agents: Angry Callers
English for call center agents who go silent when a customer shouts, drilled 1:1 against a caller who swears and repeats himself. Four weeks from interrupting politely to ending a call that will not end, taking B1 speakers to three consecutive hostile calls held calm.
How do we train call centre agents to handle abusive callers in English?
English for call center agents who go silent when a customer shouts, drilled 1:1 against a caller who swears and repeats himself. Four weeks from interrupting politely to ending a call that will not end, taking B1 speakers to three consecutive hostile calls held calm.